Turn happy customers into 5-star Google reviews. AI drafts every response in your voice — you approve right from a text. And a monthly SEO audit keeps you findable everywhere people search.
For local service businesses that live and die by their online reputation.
Concierly · now
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Review & approve
"Hi Mike — you're right, that wait wasn't the experience we aim for. We've adjusted our scheduling so it doesn't happen again. We'd love a chance to make it right…"
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Over 90% of people read reviews before choosing a local business. A few unanswered bad reviews can quietly cost you dozens of customers a month.
Writing thoughtful, professional responses takes time you don't have. So reviews go unanswered — which looks even worse.
When a customer searches your category, the business with more reviews and better responses ranks higher and gets the call.
When someone asks Google — or an AI assistant — "who's the best near me," the answer is built from your reviews: how many, how recent, what they say, and whether you respond. Concierly makes sure that answer is you.
35%
more revenue earned, on average, by businesses that actively respond to reviews
Multiple studies, 2024
81%
of consumers use Google specifically to look up reviews before choosing a local business
BrightLocal, 2025
89%
of customers expect a response to their review — yet fewer than 1 in 20 businesses actually reply
BrightLocal / Upfirst, 2025
88%
of consumers would use a business that responds to all its reviews; just 47% would use one that never responds
BrightLocal, 2024
When someone asks ChatGPT, Gemini, or Google "who's the best near me," the answer is built from what they can read about you — your website and your Google Business Profile. Most local business sites are missing the signals that make that answer you.
Concierly audits both every month, scores what search engines and AI actually see, and hands you the fixes. No agency, no retainer.
SEO Health
Re-scanned monthly50 / 100
Needs work
yourbusiness.com
Title & meta description
20/20
Structured data
0/20
Images & alt text
0/15
Mobile & technical
15/15
Crawlability
15/15
Content & headings
0/15
Fix next
Add LocalBusiness structured data
+20 ptsTells Google and AI assistants your name, address, and hours in machine-readable form.
Ready-to-paste snippet generated
Add descriptive alt text to images
+8 ptsResponding to reviews
Concierly watches your Google listing around the clock and alerts you the moment a review is posted.
A personalized response is ready instantly — written to sound like you, not a robot.
Review the reply and approve it from your phone. No login, no friction — done in seconds.
Getting more reviews
After a service, send them a quick survey — manually or automatically through your booking system.
A simple, mobile-friendly experience that takes under a minute to complete.
Satisfied customers are guided straight to your Google listing to share their experience.
Getting found
Tell Concierly your website and Google profile. That's the entire setup.
Every month, both are scored on the signals search engines and AI assistants actually read.
Plain-English recommendations ranked by impact — with the code snippets already written for you.
Every AI-drafted response lands in a text message. Approve or edit it right from your phone, no login, no app, no friction. That's the whole review-response workflow.
Every reply is drafted in your voice, tailored to what the customer actually said.
Reviews with legal threats, safety concerns, or language that could escalate are flagged instantly — whatever the star rating — with a careful de-escalation draft ready for your approval.
Send a quick survey after every visit, manually or automatically through your booking system, and capture happy customers before they leave.
On signup, Concierly drafts replies for your unanswered review history, up to the last 100 or 12 months.
Rating trends, customer sentiment score, and competitor benchmarking, all updated automatically.
Manage every location under one account, each with its own review feed, AI context, and analytics.
A monthly SEO audit scores your website and Google profile the way search engines and AI read them — with plain-English fixes and ready-to-paste code.
No. During setup we learn your tone, your business details, and what you would and wouldn't say. Every response is drafted to sound like you wrote it — and nothing is ever posted without your approval.
It's white-glove. After you reach out, we set everything up with you — connecting your Google Business Profile, tuning your voice, and configuring review requests. Most businesses are fully running within a day or two, with no technical work on your end.
No. The day-to-day happens over text message: a review comes in, you get an SMS with a link, and you approve or edit the reply in seconds. There's a full dashboard when you want it, but you never need it.
Any review with legal threats, safety concerns, or language that could escalate publicly — not just 1-star ones — is flagged instantly into a crisis queue, and the AI drafts a careful de-escalation response for your approval. You handle the situation before it defines you — never an automated reply to an angry customer.
Yes. Review request texts are only sent to customers who have done business with you, every message includes opt-out handling, and we follow CTIA and Canadian (CASL) messaging guidelines.
More than ever. When Google's AI Overviews or an AI assistant recommends a local business, it draws on your reviews — how many you have, how recent they are, what they mention, and whether you respond. The businesses with fresh, plentiful, well-managed reviews are the ones AI surfaces. Concierly keeps that signal strong, so you're the answer it gives.
For most local businesses, no. Concierly's monthly SEO Health audit checks your website and Google Business Profile the way search engines and AI assistants read them, then gives you plain-English fixes with the code snippets already written. Paste them in — or forward them to whoever manages your site — and we re-check everything next month. It's the ongoing monitoring an agency retainer buys, without the retainer.
No. Month to month, cancel anytime. You get a 14-day free trial, and there are no setup fees.
Yes. All payments are processed by Stripe, a PCI-compliant payment processor used by millions of businesses worldwide. Concierly never sees or stores your card details.
No. Your card details are entered directly into Stripe's secure checkout and never pass through or get stored on Concierly's servers.
Reach out and we'll set everything up for you. 14-day free trial. Cancel anytime.
Get startedWhat happens next
A new review comes in
AI drafts your reply, texted to you
Tap approve — it's posted